Terms and conditions

Last updated: 21 October 2026

These terms apply when you buy from vendsage.co.uk. Please read them before you place an order. They do not affect your legal rights as a consumer.

About us

Vendsage is run by Commercelia Ltd, a company registered in England and Wales (company number 13087198). Our registered office is Suite 109, 28a Church Road, Stanmore, England, HA7 4AW.
You can contact us at support@vendsage.co.uk. If we need to contact you, we will use the email address or phone number you gave us with your order.

Who can buy

We sell to consumers and deliver to addresses in the United Kingdom only.

Your order

1. When you place an order, you are offering to buy the items at the prices shown.
2. You then see an order page with your order number (for example VS-2026-000123). Keep it: with your email address it lets you track your order.
3. Our contract with you is made when we accept your order, which happens when we dispatch it or confirm that it is on its way.
4. We may decline or cancel an order before dispatch, for example if an item is out of stock, a price was clearly shown in error, we cannot confirm payment or we cannot deliver to the address. If we do, we will tell you and refund everything you paid.

Prices

All prices are in pounds sterling. We are not registered for VAT, so no VAT is added to them.
The price on the product page is what you pay for the item. Delivery is added and shown in your basket and at checkout before you confirm your order. If a price was clearly wrong (for example, an obvious typing error), we may cancel the order and refund you rather than sell at that price.

Payment

You can pay with the methods shown at checkout, currently card.

• Card payments are processed by Stripe; we never see or store your full card number.
• Card payments are taken when you place your order. If one is not completed within 24 hours, the order is cancelled automatically.

Discount codes and store credit

• Discount codes are subject to the conditions shown with them (for example an end date or a minimum spend), one per order, have no cash value and may be withdrawn at any time.
• Store credit is held in your account, can be used towards future orders on this site and cannot be exchanged for cash.

Delivery

Delivery options, costs and times are explained on our Delivery page. Delivery times are estimates. If we do not deliver within 30 days of your order, or by a date we agreed with you as essential, you may treat the contract as ended and we will refund you. The items are your responsibility once they are delivered to the address you gave us (or to someone you nominated).

Your right to change your mind (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order, for any reason, within 14 days of the day you (or someone you nominate) receive the goods. If an order arrives in several parcels, the 14 days run from the day you receive the last one.

• To cancel, tell us clearly, for example by email to support@vendsage.co.uk, or by starting a return in your account. You may use the model cancellation form on our Returns page, but you do not have to.
• You must then send the goods back without undue delay and no later than 14 days after telling us. Unless the goods are faulty or not as described, you pay the cost of returning them.
• We will refund the price you paid and, if you cancel the whole order, the cost of standard delivery to you, within 14 days of receiving the goods back or of you showing us proof you sent them, whichever is sooner, to your original payment method. If you chose a more expensive delivery option, we refund only the standard delivery cost.
• We may reduce the refund if the value of the goods has been reduced because you handled them more than was necessary to see what they are and how they work, as you would in a shop.
• This right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once you unseal them after delivery, or to goods made to your specification.

Beyond this right we do not accept returns for a change of mind, because our suppliers take back only faulty, damaged or wrong items. Faulty, damaged or wrong items can always come back free if you tell us within 30 days of delivery (below, and on our Returns page).

If something is wrong with your item

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If they are not:

• within 30 days of delivery you can reject them and get a full refund;
• after that, you can ask for a repair or replacement, and if that is not possible or does not work, a price reduction or a refund;
• you may have up to six years (five in Scotland) to bring a claim.

Please contact us with your order number and photos. We cover the cost of returning faulty, damaged or wrong items. Nothing in these terms affects these rights.

Product information

We try to describe and picture every product accurately; many descriptions and photos come from our suppliers. Colours can look different on different screens, and sizes and measurements are approximate.

Reviews

If you write a product review, you must have bought the item, and what you write must be honest and your own. Reviews are checked before they are published. By submitting one, you let us publish it on the site with your first name and the initial of your surname.

Your account

You can check out as a guest or create an account. Keep your password private and tell us straight away if you think someone else has used your account. We may suspend an account that is used for fraud or to break these terms.

Using the site

Please do not misuse the site: do not try to gain unauthorised access, interfere with how it works, copy it in bulk or use it for anything unlawful. The site's design, text and images belong to us or our suppliers.

Our responsibility to you

• If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill.
• We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products.
• We supply products for domestic and private use only, and are not liable to you for any loss of profit, loss of business or business interruption.
• We are not responsible for delays caused by events outside our control, such as courier disruption or severe weather; we will tell you and keep the delay as short as we can, and you may cancel and get a refund for anything not yet delivered.

Problems and complaints

If you have a problem, please contact us first; most things can be put right quickly.

Law and courts

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland, and if you live in Northern Ireland, in Northern Ireland. You also keep any protection given to you by the mandatory rules of the law where you live.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.