Delivery

Last updated: 21 October 2026

Delivery options

• Standard delivery: £2.99. Arrives 3–6 working days after dispatch.
• Free delivery on orders of £25 or more (after any discount; applied automatically). Arrives 4–8 working days after dispatch.

Some items are marked "Free delivery" on their product page; an order made up only of those items is delivered free. Some discount codes include free delivery too.

The price on a product page is what you pay for the item. Delivery is added and shown in your basket and at checkout before you confirm your order.

Where we deliver

We deliver to UK addresses only.

How long it takes

• Working days are Monday to Friday, excluding UK public holidays.
• Delivery estimates run from the day your order is dispatched.
• Each product page shows the delivery estimate for that item. Some items are sent straight from our suppliers, and their page shows the supplier's own processing and delivery time.
• At checkout we show an estimated arrival window for your whole order, based on the slowest item in it.
• Estimates are not guarantees; courier delays and busy periods can add time.

More than one parcel

If your order contains items from different suppliers, they may arrive in separate parcels on different days. You are not charged extra delivery for this.

Tracking

When a parcel is sent with a tracking number, we add it to your order page and may email it to you. You can follow your order on our order tracking page with your order number (for example VS-2026-000123) and the email address you ordered with, or in your account.

If your order is late, lost or damaged

• If your order is past the end of its delivery window, check the tracking and with your neighbours, then contact us with your order number.
• If an item arrives damaged, faulty or is not what you ordered, contact us with your order number and photos. We will put it right and cover the cost of sending it back. See our Returns page.
• Under the law, if we do not deliver within 30 days of your order, you can cancel and get a full refund.

Wrong address

Please check your delivery address carefully at checkout. If you notice a mistake, contact us straight away; we will try to correct it, but once a parcel has been handed to the courier we may not be able to change it.